We Are Hiring. Customer Operations Representative

Customer Operations Representative Wickford, Essex

The purpose of the role is to support the smooth running of business operations. Reporting to the Customer Operations Manager, will work closely with cross-functional teams including; sales, production, and accounting, to ensure we continually meet our customer needs and requirements.

Key Responsibilities include:

  • Responsible for meeting individual and business targets
  • Monitor stock levels at terminals
  • Arrange stock deliveries for terminals
  • Review and process orders received in a timely manner
  • Complete all invoices within a maximum of 3 days of delivery, including produce invoices and sending to customers after delivery
  • Monitor and maintain stock levels at the Warehouse
  • Monitor and maintain stock levels at the Plant
  • Liaise with Production staff to monitor Manufacturing Orders
  • Answer phones in a professional and courteous manner
  • Maintain and develop relationships between SBZ and Third parties
  • Ensure all documentation is up to date at all times
  • Perform other related tasks as requested
  • Arrange haulage for orders as necessary
  • Obtain haulage rates as requested
  • Process basic customs paperwork & liaise with customs agent for import and export

The Ideal Candidate will have:

  • Strong attention to detail
  • Ability to work without supervision
  • Experience working in a fast-paced environment
  • Ability to multi task
  • Excellent time management skills
  • Excellent communication skills
  • Excellent customer service skills
  • Excellent IT skills with Microsoft Office
  • Logistics experience

Salary and Benefits: 

Salary:  £26,000.00-£28,000.00 per year 

Benefits include:

  • Pension scheme with a company contribution of 9%
  • Life assurance scheme
  • Private Health Care
  • Employee Assistance Programme
  • Discretionary bonus scheme 

Hours:

08:30 to 16:30 Monday to Friday

Contract type:

Permanent contract

If you are interested in the role and deem yourself suitable, please submit your application via our website page: https://www.sbzcorporation.com/careers/