Q&A with Rachel Blades – Customer Operations Team Leader

Hi Rachel how has your week been?
Productive! I’ve been forecasting fuel additive usage to ensure our customers are well stocked ahead of the Brexit deadline and ended up planning through to January!

What does your job entail?
I supervise the Customer Operations team who handle orders from the moment the Sales team win them right through to invoicing for Accounts. We are each a “lead” in a particular product area, mine is fuels.

How long have you worked in the industry?
It’ll be five years at Christmas, all with SBZ!

What have you achieved while working at SBZ?
Implementing a new CRM system was a big project for me, it was hard work but looking back at how much it’s improved our everyday tasks now compared to it’s predecessor it was definitely worth it.

What is your favorite movie, and why?
Anything with Will Ferrell, you know it’s going to be hilarious before it starts!